Cancellation Policy for Go Tours LLC

Effective Date: September 2nd, 2023
Company Name: Go Tours LLC
Website: https://easyexplore.us
Contact Information:

  • Address: 84 Park Ln, Frostburg, MD 21532, USA
  • Phone: +1 240-708-3316
  • Email: [email protected]

At Go Tours LLC, we understand that travel plans can change unexpectedly. Our goal is to provide flexibility while ensuring that we can meet our obligations to our service partners (hotels, airlines, and other travel providers). This Cancellation Policy outlines the terms under which cancellations can be made, as well as any applicable fees or refunds.

1. Cancellation by You

If you need to cancel your booking, it must be done in writing (via email to [email protected]). The cancellation will be effective from the date we receive your request.

Cancellation Timeline and Fees

  • More than 30 days before departure: You will receive a full refund minus a small processing fee (if applicable).
  • 15 to 30 days before departure: You will receive a 50% refund of the total trip cost.
  • 7 to 14 days before departure: You will receive a 25% refund of the total trip cost.
  • Less than 7 days before departure: No refund will be provided.

Please note, some trips or services may have different cancellation policies based on specific suppliers (e.g., airlines, hotels, or tour operators). We will always inform you of any additional or specific terms related to your booking at the time of purchase.

2. Non-Refundable Services

Certain services may be non-refundable, regardless of the timing of the cancellation. These include:

  • Airline Tickets: Unless specified otherwise, most airline tickets are non-refundable after booking. Please refer to the specific airline’s cancellation policy for details.
  • Last-Minute Deals: Some last-minute or promotional deals are non-refundable once booked.
  • Special Events or Group Travel: If your booking includes attendance at a special event or involves group travel, different cancellation terms may apply. We will inform you at the time of booking if this applies to your trip.

3. Refund Process

All refunds will be processed within 14 business days of receiving your cancellation request. Refunds will be credited back to the original payment method unless otherwise agreed upon.

Please note, while we strive to process refunds promptly, some delays may occur depending on your bank or payment provider.

4. Changes to Your Booking

If you wish to change your booking (e.g., modifying travel dates or destinations), requests must be made in writing. We will do our best to accommodate your change requests; however, changes may be subject to availability and additional fees.

Change Fees:

  • More than 30 days before departure: No change fee, but any difference in price due to the new booking will be charged.
  • 15 to 30 days before departure: A change fee of $50 per person may apply, plus any price difference due to changes.
  • Less than 15 days before departure: Changes are not guaranteed and may incur higher fees based on supplier terms.

5. Cancellation by Go Tours LLC

In rare circumstances, Go Tours LLC may be required to cancel your booking. This could be due to reasons beyond our control, such as:

  • Natural Disasters (e.g., hurricanes, wildfires)
  • Pandemics/Epidemics
  • Political Unrest
  • Unforeseen operational difficulties

Our Responsibility

If we must cancel your trip, you will be offered the following options:

  • A full refund of all payments made, or
  • A credit towards a future trip with Go Tours LLC (valid for 12 months).

Please note that Go Tours LLC is not responsible for additional costs you may incur, such as visas, vaccinations, or travel insurance. We highly recommend that you purchase travel insurance to cover any potential costs related to trip cancellations.

6. Travel Insurance

Go Tours LLC strongly encourages all travelers to purchase travel insurance to protect against unforeseen circumstances such as:

  • Trip cancellations
  • Medical emergencies
  • Lost luggage
  • Travel delays

While Go Tours LLC is not responsible for refunding non-refundable services such as airline tickets or accommodations in case of unexpected cancellations, your travel insurance policy may cover these costs.

7. No Show Policy

If you fail to show up for your scheduled trip or service without prior notice (i.e., “no-show”), you will not be entitled to any refund. In such cases, the full amount of the booking will be charged.

8. Special Circumstances

We understand that sometimes, unexpected events occur. In the case of:

  • Medical Emergencies: If you need to cancel due to a medical emergency, we will review your case and may, at our discretion, offer a partial refund or credit towards a future trip, depending on the circumstances. Supporting documentation, such as a doctor’s note, may be required.
  • Death or Serious Illness of a Family Member: Similar to medical emergencies, we will review cancellations on a case-by-case basis.

For any special circumstances that may affect your trip, we encourage you to contact us as soon as possible, and we will do our best to assist.

9. Group Travel Cancellations

If you are part of a group booking and one or more individuals cancels, any refunds will be based on the terms outlined in this policy and the specific booking agreement for the group. If group discounts were applied, the final cost for remaining travelers may change if the group size falls below the required number.

10. How to Request a Cancellation

To request a cancellation, please contact us via email at [email protected] or by phone at +1 240-708-3316. In your request, please provide the following:

  • Your full name
  • Your booking reference number
  • A reason for the cancellation (optional, but helpful)
  • Any supporting documents if relevant (e.g., medical note)

11. Changes to this Cancellation Policy

We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on our website at https://easyexplore.us and will take effect immediately for new bookings. For existing bookings, the cancellation policy in place at the time of booking will apply.

12. Contact Us

If you have any questions or concerns regarding this Cancellation Policy or need assistance with your booking, please contact us at:

  • Address: 84 Park Ln, Frostburg, MD 21532, USA
  • Phone: +1 240-708-3316
  • Email: [email protected]